A Friendly Voice When You Need It Most
Free befriending telephone support for anyone in Sefton experiencing loneliness or isolation. We’re here to listen, chat, and brighten your day with a regular friendly call. Feeling isolated or lonely can affect anyone, at any stage of life. Sometimes, all it takes to make a difference is a simple, friendly conversation.
Our Befriending Service is a free, supportive telephone companionship service available to individuals across the Sefton area who would benefit from regular, friendly calls.
Whether you’re living alone, have limited social contact, are recovering from illness, or simply feel in need of a chat, we are here for you.
What
We Offer
Our trained and caring team provides regular telephone calls designed to offer:
Friendly conversation and companionship
A listening ear without judgement
Emotional reassurance and encouragement
A consistent, familiar voice you can look forward to
A connection to your wider community
These calls are relaxed and informal — there’s no pressure, no expectations, just genuine human connection.
Who Is
It For?
Our service is open to any adult living in the Sefton area who may be experiencing:
Loneliness or social isolation
Limited contact with friends or family
Recent life changes such as bereavement, illness, or retirement
Anxiety or low mood linked to isolation
A general need for more social interaction
You don’t need to meet strict criteria — if you feel a friendly call would help, we’re here for you.
Why
It Matters
Loneliness can have a real impact on wellbeing, confidence, and mental health.
Regular social contact, even over the phone, can:
Improve mood and emotional well-being
Reduce feelings of isolation
Build confidence and routine
Provide comfort and reassurance
Help people feel more connected and supported
A simple conversation can make a meaningful difference.
Our
Approach
We understand that everyone is different. That’s why our service is:
Person-centred and flexible
Respectful of your pace and preferences
Delivered by friendly, trained volunteers and staff
Completely confidential and non-judgemental
Free of charge, with no hidden costs
You can talk about anything you like or simply enjoy a chat and a laugh.
